Odd but true: our front desk gets the most calls at 10:15 a.m. on Tuesdays, mostly ID card hiccups after morning labs. If you need a quick answer, try calling right at the top of the hour or use the MyU portal chat to beat the rush.
Switched to calling at 9:59 instead of ‘10:15’ on Tuesdays and I rarely hit the queue; MyU portal chat is even faster if you paste the UID in the first line. Only exception I see is post-holiday Mondays, when 11:05 spikes too.
I get fastest help in MyU chat by selecting the ‘Card/Access’ queue and sending my UID plus a quick photo of the back of the card so they can grab the number without follow-ups; @IDCenter usually turns it around in minutes, just a bit slower right at ‘10:15’. If it’s a same-day reprint, I still call at the top of the hour because they need to resync it manually.