Ever had that day when the phone just won’t quit? I had a lovely guest on hold for so long that I started joking with my coworker about giving the phone a name. We finally just picked it up and said, ‘This is Henry, how may I assist you?’ The guest burst out laughing! Sometimes you have to find humor in the chaos, right?
I totally get that! During busy hours, I find it helps to do quick check-ins with the staff between calls, kind of like a ‘phone break’. It keeps the spirit up, and you can even brainstorm silly names like ‘Henry’ together.
I love the idea of naming the phone — Henry sounds like a fun guy! When things get hectic, I sometimes try to mix it up by using a silly accent when answering, just to keep myself entertained. Have you thought about adding a little theatrical flair to your calls too?