We rolled this out during the Monday 8–10 a.m. rush to shorten lines, pairing it with 15-minute arrival windows and a friendly auto reminder 30 minutes prior. So far guests seem calmer at the desk, but I’m curious if anyone saw fewer no-shows or any pushback on the timing?
But > curious if anyone saw fewer no-shows or any pushback on the timing? We cut no-shows about 14% by making the 30‑min text ask for a quick Y/N and letting walk-ins reply LATE once to bump their 15‑min window; small caveat — 8 a.m. crowd responded better to a 20‑min ping. Are you collecting confirmations or just sending the reminder?
And we cut no-shows about 10% by shifting the reminder to 20 minutes for the morning rush and tweaking the copy to: “Text ‘HERE’ when you arrive — running late? grab a +15.” Small caveat: our suburban site still performs best at 30 minutes; @ops, have you tried different timing by location?