Ever notice how every time someone has an issue, they act like it’s a huge emergency? The other day, someone came in panicking because the printer wouldn’t work. I wanted to joke, ‘Did you try turning it off and back on, or should I also perform a magic trick?’ It’s like a tech support comedy show some days.
, I feel you! It’s always the little things causing the biggest panic. I had someone insist I needed to come fix their email, but turns out, they just forgot their password. Have you ever had someone escalate a simple fix into a major drama?
I get it! One time, I had someone freaking out because their screen was black, and it was just their laptop being closed. Maybe next time, try asking them if their device is awake before diving into tech support mode. @mark89red, do you have any wild stories like that?