I recently had a situation where a patient asked me to confirm appointment details for their partner. It’s tricky balancing our duty to inform while respecting privacy. How do you all handle those requests without crossing any boundaries? It’s a constant learning experience for me.
It’s like trying to share a secret recipe without giving away the ingredients — just tell 'em you can’t disclose anything without the patient’s okay! Have you tried using a general privacy notice to remind everyone about this?
I totally get the struggle with balancing privacy and info. Maybe a clear policy about these requests could help? @laura_m76, what do you think?