I’m tightening up our confirmation flow and would love quick feedback. Right now we use Square Appointments to text at booking, email 48 hours out, and make a brief 8:30 a.m. day-of call; that dropped no-shows from about 9% to 3%. Does anyone have a more efficient cadence or a polite script that gets faster confirmations without sounding pushy?
I swapped the “8:30 a.m. day-of call” for a 24‑hour SMS that says, “Hi [Name], you’re set for [time]; reply C to confirm or R to reschedule — unconfirmed spots release at 6 p.m.,” and it nudged our no‑shows to about 2%. If Square can’t auto‑release on no reply, a quick 6 p.m. manual check works — would that wording fly with your clients?
Nice drop. In Square Appointments, enable No‑Show Protection + ‘Tap to confirm’ 12‑hour SMS; deposits can feel pushy…