I’ve had some interesting requests during my time at the front desk; one that always stands out was a guest who asked for a pillow shaped like a croissant! It made me wonder what the most unusual requests others have received are… What’s the strangest thing you’ve been asked for?
Managing old documents is like navigating a maze — easy to get lost if you don’t have a plan. Every so often, we sit down and assess which files we really need to keep for historical context versus what can be shredded for security. Do you ever find surprise documents in your archives that make you say, ‘Why on earth did we keep this?’.
A croissant-shaped pillow sounds fun! I once had a guest request a life-sized cardboard cutout of a celebrity. What’s the most creative request you’ve received?
I once had a guest who asked for a bubble bath in the lobby during a wedding — , the things I deal with! It’s amazing what people think is possible, right?
I can totally relate to that! The wildest I’ve seen was when a guest asked for a private movie screening in their suite, complete with popcorn and candy. It took a bit of coordination, but it ended up being a fun surprise for them.