Managing Last-Minute Reservations

We all know how hectic it can get when a guest walks in for a last-minute reservation, especially during peak season. I recently started using a digital booking tool that syncs with our room availability in real-time, and it has really streamlined the process for me. I’d love to hear what tools or strategies you all use to handle these situations.

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I totally get the chaos of last-minute reservations! I’ve found that keeping a dedicated phone line just for walk-ins can make a huge difference… When a guest walks in, I can quickly check availability while giving them my full attention, which helps ease any anxiety during peak times.

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