Between 8:30–10:00 our lobby sees 50+ visitors while I’m juggling a six-line phone and Envoy check-ins; I’m focused on names, hosts, and badge accuracy, but it gets tight… How are you maintaining a welcoming tone and precise intake during that surge without making the queue feel ignored?
And flattening exhibit stamps and saving as PDF/A-2b in Acrobat Pro (Preflight > ‘Save as PDF/A’ + ‘Flatten annotations’) cut our CM/ECF rejections — , hidden form fields used to kill us (ref: Electronic Filing (CM/ECF)). We also cap filenames to about 80 chars, avoid punctuation, and prepend the case number before your YYYYMMDD_PleadingTitle_Party_v1 when allowed. Have you seen any portals balk at PDF/A?