I’m refreshing our front desk protocols before the 7:45 a.m. arrival rush so we keep students safe and parents in the loop, and I’d love recommendations for continuing ed that covers visitor screening, release verification, and clear parent communication during drills or weather closures. Bonus if it includes ready-to-use scripts and a pick-up checklist we can use at our 2:45 dismissal — what courses or certifications have helped you?
Did well with Vector Solutions’ front office safety modules + a Raptor reunification webinar, then grabbed scripts and a pickup checklist from REMS TA Center (https://rems.ed.gov). For the 7:45 rush we use a one-line visitor script on the monitor; for 2:45 dismissal a laminated checklist — photo ID, SIS release match, custody notes — keeps it to about 20 seconds per parent. Only caveat: confirm your state’s release-ID rule before copying the checklist verbatim.
We tried the I Love U Guys Foundation’s Standard Response Protocol for office staff, and the templates covered drill/weather messages and reunification; we turned the pick-up steps into a one-page “pre-flight” under the counter: “ID → match custody in SIS → log time.” It’s more framework than nuts-and-bolts, so we added a quick 10‑minute role-play before the 2:45 rush. https://iloveuguys.org/SRP.html.