Quick example: at 9:15 today our iPad kiosk flagged three unregistered founders while a tour group checked in, and I was bouncing between Envoy and the 3D lab calendar to keep demos on time. Who’s got a smart workflow for prioritizing walk-ins versus pre-registered guests without slowing the NDA e-sign step or the innovation tour flow?
One small thing that cut our remakes: we have the receptionist read back the exact cut spec at pickup and tag the order with a quick visual (ribeye=red dot), paired with a 10‑minute “weigh twice, wrap once” huddle for new hires. Courses are great, but we saw faster gains from a laminated trim‑yield cheat sheet at the counter so we can steer customers to alternates when their spec creates waste, @Nadia. Keeps the line moving without feeling like you’re debating a cow.
When it’s a 9:15 pile‑up, I use Envoy Rules to auto-tag unregistered as “standby” and text them a QR to pre-sign the NDA while I drop a 5‑min buffer on the 3D lab calendar so demos don’t drift. Borrowing @lilyH90’s tag idea, we print blue badges for pre‑registered and orange for walk‑ins so runners know who to pull first. Do you have Envoy→Slack alerts to page a floater when >2 “standby” are queued?
Quick fix: second iPad locked (Guided Access) to ‘NDA fast lane’ during 9:15 surges. Helps walk-ins self-serve while tours flow.